overview
Our refund and refund policy lasts for 30 days. If 30 days have passed since the purchase, we will not be able to provide a full refund or exchange.
In order to receive a return, your item must be unused and you must have received it under the same conditions. It must also be in its original packaging.
Several types of products are exempt from refunds. Food, flowers, newspapers or magazines and other perishable items cannot be returned. We also do not accept intimate or hygiene products, dangerous substances, flammable liquids or gases.
Other non refundable items:
Gift card
Downloadable software products
Some health and personal care projects
To complete your return, we need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted:
Books with obvious signs of use
CD, DVD, VHS tapes, software, video games, cassette tapes, or opened vinyl records.
Any project that is not in its original state, damaged or missing parts due to our mistake.
Any item returned more than 30 days after delivery
refund
After receiving your return and conducting an inspection, we will send you an email to notify you that we have received your returned item. We will also notify you to approve or reject your refund.
If approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or lost refund
If you have not received the refund yet, please check your bank account first.
Then contact your credit card company, it may take some time for the refund to be officially issued.
Next, please contact your bank. There is usually some processing time before issuing a refund.
If you have completed all these operations but still have not received the refund, please contact us at {email address}.
Sales project
Only regular prices can be refunded. The sales item cannot be refunded.
Transportation return
To return the product, you should mail it to: {physical address}.
You will be responsible for paying your own shipping costs to return the goods. The transportation cost is non refundable. If you receive a refund, the return fee will be deducted from your refund.
The time required for exchanging products may vary depending on your place of residence.
If you want to return more expensive items, you can consider using traceable shipping services or purchasing shipping insurance. We cannot guarantee that we will receive your return item.
Do you need any help?
For issues related to refunds and returns, please contact us at {suopaint. ud @ gmail. com}.